Refund Policy

Last updated: August 2026

Because WISETECH sells digital products, refund eligibility depends on whether the service has already been successfully delivered or activated.

1. Undelivered Orders

If a verified payment is received but WISETECH cannot deliver the purchased service, the customer may be eligible for a refund or another mutually agreed resolution.

2. Duplicate Charges

If a customer is genuinely charged more than once for the same order, WISETECH will review the payment references and assist with resolution or refund where appropriate.

3. Failed Payments

If a transaction is unsuccessful but the customer's account appears to have been debited, the customer should provide the payment reference. WISETECH will verify the transaction status with the payment provider before taking further action.

4. Successfully Delivered Digital Products

A refund may not be available after a data bundle or digital subscription has been successfully delivered, redeemed, activated, or otherwise consumed.

5. Incorrect Details Supplied by Customer

Customers are responsible for confirming the phone number, account identifier, package, and other order details before payment. Successfully delivered digital products may not be reversible if incorrect information was supplied by the customer.

6. Subscription Problems

If a subscription cannot be activated due to a provider-side problem, WISETECH will review the order and may offer replacement fulfillment, account credit, or a refund depending on the circumstances.

7. Refund Processing Time

Approved refunds may require processing time depending on the original payment method and payment provider.

8. How to Request Help

Contact WISETECH through our Support page and provide your order number or payment reference.